Effective Date: July 3, 2026
 
Welcome to Uno.
These Terms and Conditions ("Terms") govern your access to and use of the Uno website, mobile applications, APIs, and logistics services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use our Services.
 
1. About Uno
Uno is a technology-enabled logistics network providing delivery, courier, fulfillment, cash-on-delivery (COD), and related logistics services for individuals and businesses.
Services may include:

• Same-day delivery

• Scheduled delivery

• Intercity delivery

• Business logistics

• Dedicated fleet services

• Fulfillment services

• API integrations

• Cash-on-Delivery collection

• Shipment tracking

• Other logistics solutions introduced from time to time
   

2. Eligibility
You must be at least 18 years old or legally capable of entering into binding contracts under applicable law.
Businesses registering an account represent that they have authority to bind their organization.

3. Account Registration
Certain Services require an account.
You agree to:

• provide accurate information;

• keep your information current;

• protect your login credentials;

• notify Uno immediately of unauthorized account use.

You remain responsible for all activity occurring under your account.

4. Service Availability
Uno operates within selected service areas.
Availability depends on factors including:

• operating hours;

• weather;

• road conditions;

• public holidays;

• operational capacity;

• force majeure events.

Uno does not guarantee uninterrupted availability.

5. Orders
Orders may be submitted through:

• Website

• Mobile applications

• Business dashboard

• API

• Customer support

• Other approved channels

An order becomes accepted only after confirmation by Uno.
Uno reserves the right to reject or cancel orders where necessary.

6. Pricing
Prices displayed are subject to change.
Applicable charges may include:

• delivery fees;

• pickup fees;

• waiting charges;

• return charges;

• storage fees;

• fulfillment fees;

• COD processing fees;

• applicable taxes.

Additional charges may apply where shipment details differ materially from those provided during booking.

7. Payments
Payments may be made through approved payment methods including:

• Mobile Money

• Bank cards

• Bank transfer

• Wallet balance

• Corporate billing

Businesses approved for credit facilities must comply with agreed payment terms.
Late payments may result in suspension of Services.

8. Cash-on-Delivery (COD)
Where COD services are used:

• Uno collects payment on behalf of the merchant.

• COD settlements follow the agreed settlement schedule.

• Settlement may be delayed due to fraud investigations, payment disputes, banking delays, regulatory requirements, or operational verification.

Uno is not responsible for customer refusal to pay.

9. Customer Responsibilities
Customers agree to:

• provide accurate addresses;

• provide accurate recipient contact information;

• ensure packages are properly packaged;

• ensure shipments comply with applicable laws;

• disclose fragile or sensitive contents;

• cooperate during pickup and delivery.

Customers remain responsible for losses arising from inaccurate shipment information.

10. Restricted Items
The following items may not be shipped through Uno unless specifically approved:

• illegal goods;

• firearms;

• explosives;

• hazardous materials;

• counterfeit goods;

• live animals;

• narcotics;

• stolen property;

• human remains;

• prohibited pharmaceuticals;

• items prohibited by applicable law.

Uno reserves the right to inspect suspicious shipments where legally permitted.

11. Delivery Attempts
Uno will make reasonable delivery attempts.
Where delivery cannot be completed due to:

• incorrect address;

• recipient unavailable;

• refusal to accept delivery;

• inaccessible location;

• unpaid COD;

additional charges may apply.

12. Returns
Where return services are requested:

• return fees may apply;

• return timelines depend on operational schedules;

• returned items are subject to the same packaging requirements as outbound deliveries.
   

13. Shipment Tracking
Tracking information is provided for convenience.
Estimated delivery times are estimates only and do not constitute guaranteed delivery commitments unless expressly stated in a written service agreement.

14. Business Accounts
Business customers may receive additional services including:

• dedicated account management;

• API integration;

• fulfillment;

• reporting;

• scheduled pickups;

• negotiated pricing.

Separate commercial agreements may supplement these Terms.
Where a commercial agreement conflicts with these Terms, the commercial agreement will prevail for the relevant business relationship.

15. Intellectual Property
All content available through Uno, including:

• logos;

• trademarks;

• software;

• graphics;

• designs;

• text;

• documentation;

• technology;

remains the property of Uno or its licensors.
No rights are granted except those expressly stated.

16. Acceptable Use
Users must not:

• interfere with the Services;

• attempt unauthorized access;

• introduce malicious software;

• misuse APIs;

• impersonate another person;

• submit fraudulent orders;

• abuse customer support;

• violate applicable laws.

Uno may suspend or terminate accounts for misuse.

17. Limitation of Liability
To the maximum extent permitted by law, Uno shall not be liable for:

• indirect damages;

• consequential damages;

• lost profits;

• business interruption;

• loss of goodwill;

• delays caused by circumstances beyond reasonable control.

Uno's total liability relating to any shipment shall not exceed the amount paid for the applicable service unless otherwise required by law or agreed in writing.

18. Force Majeure
Uno shall not be liable for delays or failures resulting from events beyond reasonable control, including:

• natural disasters;

• floods;

• civil unrest;

• strikes;

• government actions;

• pandemics;

• network outages;

• transportation disruptions.
   

19. Privacy
Use of the Services is also governed by Uno's Privacy Policy, which explains how personal information is collected, used, stored, and protected.

20. Suspension and Termination
Uno may suspend or terminate access where users:

• breach these Terms;

• engage in fraudulent conduct;

• misuse the platform;

• create operational risk;

• violate applicable law.

Users may stop using the Services at any time.

21. Changes to Services
Uno may modify, improve, suspend, or discontinue any part of the Services without prior notice where reasonably necessary.

22. Amendments
Uno may update these Terms periodically.
Continued use of the Services following publication of updated Terms constitutes acceptance of the revised Terms.

23. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ghana, unless otherwise required by applicable law.
Any disputes shall be subject to the jurisdiction of the competent courts of Ghana.

24. Contact
Questions regarding these Terms may be directed to:
Uno
Email: support@unogh.com
Website: https://unogh.com

25. Entire Agreement
These Terms, together with any applicable Service Agreements, Privacy Policy, and other policies published by Uno, constitute the entire agreement between Uno and users regarding the Services.