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Privacy Policy

Policy

Effective Date: July 3, 2026

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Uno ("Uno", "we", "our", or "us") is committed to protecting the privacy and security of the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the Uno website, mobile applications, APIs, business dashboard, customer support channels, and logistics services (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

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1. Information We Collect

Depending on how you interact with Uno, we may collect the following categories of information.

Personal Information

  • Full name

  • Business name

  • Email address

  • Telephone number

  • Delivery addresses

  • Billing address

  • Government-issued identification (where required)

  • Company registration information

  • Tax information (where applicable)

Shipment Information

  • Pickup and delivery locations

  • Sender information

  • Recipient information

  • Parcel dimensions

  • Parcel weight

  • Shipment description

  • Delivery instructions

  • Proof of delivery

  • Delivery photographs (where applicable)

Payment Information

  • Payment method

  • Transaction history

  • Mobile Money details

  • Bank account information

  • Billing records

Uno does not store complete payment card details unless expressly stated by an approved payment provider.

Technical Information

When using our website or applications, we may collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Application version

  • Session information

  • Error logs

  • Usage analytics

Location Information

Where permission has been granted, Uno may collect location information to:

  • assign nearby riders

  • optimize delivery routes

  • improve estimated arrival times

  • provide shipment tracking

Users may disable location permissions, although certain Services may become unavailable.

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2. How We Use Information

We use personal information to:

  • provide logistics services;

  • process deliveries;

  • manage customer accounts;

  • verify identity;

  • communicate shipment updates;

  • process payments;

  • settle Cash-on-Delivery transactions;

  • respond to customer support requests;

  • improve platform performance;

  • detect fraud;

  • investigate disputes;

  • comply with legal obligations;

  • conduct internal analytics;

  • improve operational efficiency.

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3. Business Communications

Uno may send communications relating to:

  • shipment updates;

  • account notifications;

  • invoices;

  • payment reminders;

  • operational notices;

  • service interruptions;

  • new features;

  • product announcements;

  • marketing communications.

Users may opt out of promotional communications where permitted by law.

Operational communications cannot generally be disabled.

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4. Cookies and Similar Technologies

Uno uses cookies and similar technologies to:

  • remember user preferences;

  • improve website functionality;

  • authenticate users;

  • understand website usage;

  • enhance security;

  • measure platform performance.

Users may modify browser settings to refuse cookies, although portions of the Services may not function correctly.

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5. Information Sharing

Uno does not sell personal information.

We may share information with:

Logistics Partners

Information necessary to complete deliveries.

Payment Providers

To process payments and settlements.

Technology Providers

Cloud infrastructure, analytics, communications, and security providers.

Business Customers

Where shipments are processed on behalf of a business customer, shipment status and delivery information may be shared with that customer.

Legal Authorities

Where disclosure is required by law, regulation, court order, or lawful governmental request.

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6. International Transfers

As Uno expands internationally, personal information may be processed or stored in jurisdictions outside your country.

Where applicable, Uno will implement reasonable safeguards to protect transferred information.

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7. Data Retention

Uno retains information only for as long as reasonably necessary to:

  • provide Services;

  • maintain business records;

  • comply with legal obligations;

  • resolve disputes;

  • enforce agreements;

  • improve operational performance.

Retention periods may vary depending on applicable law and operational requirements.

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8. Data Security

Uno implements administrative, technical, and organizational safeguards designed to protect personal information, including:

  • encrypted communications;

  • secure authentication;

  • access controls;

  • monitoring systems;

  • audit logging;

  • infrastructure security practices.

No method of electronic transmission or storage is completely secure. Accordingly, Uno cannot guarantee absolute security.

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9. Your Rights

Subject to applicable law, users may request to:

  • access personal information;

  • correct inaccurate information;

  • update account details;

  • request deletion of certain information;

  • object to specific processing activities;

  • withdraw consent where processing relies on consent;

  • request a copy of personal information where applicable.

Uno may require identity verification before fulfilling requests.

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10. Children's Privacy

Uno's Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If such information is identified, reasonable steps will be taken to remove it.

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11. Third-Party Services

Uno may integrate with third-party services including payment providers, mapping providers, messaging platforms, e-commerce platforms, and business software.

Those services operate under their own privacy policies.

Uno is not responsible for third-party privacy practices.

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12. Automated Decision Making

Uno may use automated systems to:

  • assign deliveries;

  • estimate delivery times;

  • optimize routing;

  • detect suspicious activity;

  • improve operational efficiency.

Material business decisions are not made solely through automated processing without appropriate human oversight where required by law.

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13. Changes to This Policy

Uno may update this Privacy Policy from time to time.

Updated versions will be published on this page together with a revised Effective Date.

Continued use of the Services constitutes acceptance of the updated Privacy Policy.

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14. Contact

Questions or requests relating to this Privacy Policy may be directed to:

Uno

Email: support@unogh.com

Website: https://unogh.com

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